TeamSable Warranty Policy
Limited Warranty Terms and Conditions
TeamSable offers 3 Years Limited Warranty for: POS Touch Systems, Touch Monitors, MSR, VFD.
1 Year Limited Warranty is offered for: Cash Drawers, Digital Signage products and Tablets.
Warranty is limited to repair or replacement of the product by Authorized TeamSable Personnel only.
Warranty applies to new products purchased from TeamSable or Authorized Distributor, VAR.
Warranty will be Void if product failure or damage is due to user’s negligence or natural causes.
Out-of-Warranty Products will be quoted before any service or repairs are performed.
Customer is responsible for in-bound shipping costs, and TeamSable will pay for return shipment.
Warranty will be voided if caused by:
1. Natural event such as flooding, water damage, fire, transient, electrical or power outage.
2. Virus or malware obtained from 3rd party software
3. Physical damage to System, Touch-glass, external Chassis or Components due to user negligence.
4. Damage during shipping due to improper packaging, dropping, or miss-handling.
First 90 Days Overnight Replacement:
TeamSable Products are backed by our “First 90 Days” Overnight Replacement Warranty. In the event a product fails during the “First 90 Days” or “DOA” out of box, please call our Tech Support Department, and will troubleshoot the issue over the phone, if it cannot be resolved successfully, TeamSable will ship a new replacement for “Overnight Delivery”, along with a Prepaid Return Label for you to ship the DOA /RMA unit back to TeamSable.
Customer must fill out an OVN Request form in which you pre-authorize an amount which will be charged if the DOA / RMA are not returned within 10 days after receiving the replacement unit.
TeamSable Service Center Repair- After First 90 Days:
If product fails “After First 90 Days” our Standard Warranty policy will apply, in which product needs to be sent in to our Service Center for repair or replacement.
Please contact our Tech Support Dept. first for troubleshooting and for RMA# (Return Merchandise Authorization), before shipping any product to TeamSable.
TeamSable Repair will include a full diagnostic, service, test, and burn-in. to ensure the product is fully working before returning.
TeamSable will ship the product back to the Customer via Standard Ground service.
Customer can request an Expedited Return Shipment, in which customer will be responsible to pay for the upgrade difference from Standard Ground service to Expedited service.
S.E.C. 3 YEARS OVERNIGHT REPLACEMENT PROGRAM:
Sensible Extensive Coverage (S.E.C) Warranty:
Available to Customers in the USA and Canada (Excluding Alaska and Hawaii):
Customers have the option to purchase S.E.C. Warranty during the First 90 Days from Invoice Date.
S.E.C. Warranty is for 3 Years from original invoice date, same benefits as our “First 90 Days” coverage.
TeamSable will ship for “Overnight Delivery” an equivalent replacement unit and a Return Label will be provided to the customer for return shipment of RMA unit.
The maximum replacements will be 3, after that product will be required to be sent in for service.
Replacement Hardware will be warranted for the remainder of the warranty on original Invoice.
TeamSable will not be liable for any damage to the product due to improper packing or shipping.