Warranty

LIMITED WARRANTY TERMS AND CONDITIONS

All TEAMSable products are new and in good working condition when sold. All warranty related services, repairs, replacements must be authorized by TEAMSable.

3-Year Limited Warranty covers: POS Touch Systems, Printers, Touch Monitors, MSRs and VFDs.

2-Year Limited Warranty covers: Android POS, Digital Signage products and Kiosks.

1-Year Limited Warranty covers: Payment Terminals, and Cash Drawers.

Warranty applies to new products purchased from TEAMSable or authorized distributors.

The customer handles in-bound shipping costs, and TEAMSable will pay for return shipment.

Warranty will be voided if caused by:

Natural events such as flooding, water damage, fire, transient, electrical or power outage;

Virus or malware obtained from 3rd party software; Physical damage to System, Touch-glass, external Chassis or Components due to user negligence;

Damage during shipping due to improper packaging, dropping, or miss-handling.

Out of Warranty products:

Out-of-Warranty Products will be quoted before any service or repairs are performed.

STANDARD WARRANTY PROCESS

1. Contact TEAMSable to request an RMA No. (Return Merchandise Authorization). Any products without an RMA No. will be rejected.

2. Product should be packaged with sufficient packing materials to prevent damage during transit. We always suggest good packaging to ensure the safety of the product. Double box is recommended.

3. Ship RMA back to TEAMSable service center. Customer handles inbound shipping cost to TEAMSable INC.

4. Upon receiving an RMA product. TEAMSable will perform a full diagnostic service, and test to ensure the product is in working order before returning it.

5. TEAMSable will repair or replace any defective product under warranty. We use new or reconditioned units/parts to repair or replace all products.

6. TEAMSable will be responsible for ground shipping cost back to customer. Customer can request Expedited shipping, and will be responsible for cost difference.

EXPEDITED WARRANTY PROCESS

1. Contact TEAMSable to request an RMA x-ship 2-day Replacement (Return Merchandise Authorization). We will provide a RMA No., and details on the 2-day replacement. Customer will fill out a consent form and agree to terms for replacement. A Credit card needs to be pre authorized for the amount for the RMA exchange, but will not be charged unless RMA is not received within 10 days.

2. The product should be packaged with original packing materials along with all accessories that originally came with the unit. TEAMSable will provide a call tag to the customer for the RMA to be shipped back.

3. TEAMSable will ship a new replacement via 2-day shipping. A replacement unit will be shipped overnight at no cost to customer. This warranty is limited to USA and Canada (Excluding Alaska and Hawaii).

4. The customer has 10 days to send the RMA unit back to TEAMSable INC.
As soon as the replacement is received, we expect the RMA unit to be returned.
A late fee will be charged if the RMA is not received within 10 days.

SENSIBLE EXTENSIVE COVERAGE (S.E.C)  – 2-Day Replacement Warranty

S.E.C can be purchased during ordering or up to 60 days from Invoice. The 2-day Replacement Warranty starts from Invoice date, for the product’s warranty period. Only the USA and Canada are covered by this warranty (excluding Alaska and Hawaii).

1. If S.E.C was purchased and the product fails within it’s warranty period, Contact TEAMSable Inc. to request an RMA No. (Return Merchandise Authorization). Tech Support will validate and provide a RMA# if required. Customer will fill a consent form and agree to terms for replacement. A Credit card needs to be pre authorized for the amount for the RMA exchange, but will not be charged unless RMA is not received within 10 days.

2. Product should be packaged with sufficient packing materials to prevent damage during transit. TEAMSAble will provide a call tag to the customer for the RMA to be shipped back.

3. TEAMSable will send the customer a new or comparable unit via 2-day delivery. The customer will not be charged for the shipment of a replacement.

4. In order to avoid being charged for the replacement, the RMA unit MUST be received by TEAMSable within 10 days. After the replacement has been received, we expect the RMA unit to be shipped immediately.